Quality

It is the policy of T Clarke and all it's employees to provide the customer with a service of the highest quality that complies with all their needs and contractual requirements.

In order to achieve this high standard of quality, T Clarke operates the systems described in its Quality Assurance Manual supported by a comprehensive set of Operating Procedures, all of which are mandatory and conform to the requirements of the National and Internationally recognised Standards BS EN ISO 9000 : 2000.

The Board of Directors strives to ensure that quality is everybody's responsibility throughout the organisation and that each employee is competent in their particular task and has a proper understanding of the importance of quality assurance and its relationship to the success of T.Clarke.

Senior management are fully aware that there are statutory and regulatory requirements the Customer is bound by.

The importances of these requirements are communicated throughout the organisation with the aim of achieving continuous improvement in order to ensure ongoing customer satisfaction.

The Managing Director is ultimately responsible for the successful operation of the Quality System.  However, a Quality Assurance Manager has been appointed who is responsible for the daily monitoring of the Quality System and who reports to the Managing Director.

The Quality Assurance Manager has the authority and organisational scope, when recognising quality problems, to initiate and recommend a review or to provide an alternative solution.

In the event of a particular quality programme being required for a special project this shall be planned and executed in conjunction with the client and T Clarke's own quality procedures and any quality programme adopted shall be at least equal to T Clarke's own quality programme.